Shipping policy

Where we ship

We currently ship to the United States, the United Kingdom and Belgium. If your country isn't listed at checkout, we can't deliver there yet.

Shipping rates

Order value	Shipping	Cost
Under $45	Standard	$3.99
$45 and over	Standard	Free

Rates are in USD and calculated at checkout after any discounts are applied.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed at the weekend are processed the next business day.

Delivery time

Standard delivery takes 8–12 business days after dispatch. Delivery times are estimates, not guarantees, and can be affected by customs, carrier delays, weather and peak periods.

Tracking

You'll get a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Tracking can take 24–48 hours to start updating. You can also check your order any time on our Track Your Order page.

Multiple parcels

Orders containing more than one tote may be dispatched in separate parcels and arrive on different days. You'll receive tracking for each parcel. You are not charged extra for this.

Customs, duties and import taxes

For deliveries outside the country of dispatch, import duties and taxes may be charged on arrival. These are set by your local customs authority and are your responsibility as the recipient — they are not included in the price you pay us and we have no control over them. Refusing a parcel to avoid duties does not entitle you to a full refund; return shipping and any carrier charges will be deducted.

Wrong or incomplete addresses

Please check your shipping address carefully. We're not responsible for orders delivered to an address you entered incorrectly. If a parcel is returned to us as undeliverable, we'll contact you — reshipping may incur an additional charge.

Lost or delayed parcels

If tracking hasn't updated for 10 business days, or your parcel is significantly overdue, email help.bloome@gmail.com with your order number and we'll open an investigation with the carrier. We won't leave you out of pocket for a parcel that genuinely went missing in transit.

Damaged in transit

Email us within 48 hours of delivery with photos of the item and the packaging, and we'll arrange a replacement or refund at no cost to you.

Return shipping

Change-of-mind returns are subject to a $10 return shipping fee, deducted from your refund — we send you a prepaid label so you don't pay anything up front. This fee does not apply to faulty, damaged or incorrectly supplied items, which we cover in full. See our Return and refund policy for the details.